New website and online service platform from Colors & Effects® offers customers a convenient and personalized digital hub
- Customers will benefit from one-stop access to all Colors & Effects digital services and product-related information
- A redesigned corporate website gives customers relevant content upfront while minimizing clicks
- Service platform was strategically developed to meet the needs of the market
Colors & Effects® launched a new corporate website and highly-innovative online service platform designed to offer customers a robust, one-stop portal for interacting with the Colors & Effects® brand and product portfolio.
The new Colors & Effects® website serves as the landing page for the online service platform. “We redesigned the company website to streamline the user journey and bring relevant content to the forefront,” said Caroline Syms, Digital Marketing Communications Specialist for Colors & Effects®. “We want to give customers the information they’re looking for within a few clicks.”
The Colors & Effects® Pigment Finder product tool, which launched during 2019, has been rolled into the new service platform and is the single location for all product- related content. “Customers can now enjoy a more centralized and personalized experience when interacting with our products digitally,” said Anna Herbst,Digitalization Project Lead for Colors & Effects®.
A newly created registration functionality provides customers the ability to create an account with Colors & Effects where they can access relevant product-related information and see contact information for their specific Colors & Effects® representatives. In addition, state-of-the-art data search capabilities and convenient access to product-related documentation contribute to enhanced user activity.
“We went down a completely new path by first developing and testing a prototype for the online service platform with several focus groups,” said Martin Fischer, Senior Manager Digitalization and IT Strategy for Colors & Effects®. “The new digital services available in the platform were created based on the market’s needs, giving us the opportunity to really improve the customer journey and offer value to our customers each step of the way.”
Users can register to create an account with the online service platform and will only need one ID and password to access all Colors & Effects digital services in the future.
The online service platform can be accessed here.
About the Colors & Effects brand
The Colors & Effects brand encompasses BASF’s well-known expertise in colorants and effect pigments for the coatings, plastics, printing, cosmetics and agriculture markets. Fueled by entrepreneurial spirit, BASF’s experts enable innovation and growth. For our customers and our company: We live colors. We boost effects. For more information about the Colors & Effects brand, visit www.colors-effects.basf.com.
At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. The approximately 122,000 employees in the BASF Group work on contributing to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of around €63 billion in 2018. BASF shares are traded on the stock exchanges in Frankfurt (BAS), London (BFA) and Zurich (BAS). Further information at www.basf.com.